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Computer Problem Report
Computer Problem Report Form
- Describe your problem:
- Now, describe the problem accurately:
- Speculate wildly about the cause of the problem:
- Problem Severity: A. Minor _ B. Minor _ C. Minor _ D. Trivial _
- Nature of the problem: A. Locked Up _ B. Frozen _ C. Hung _ D. Strange Smell _
- Is your computer plugged in? Yes _ No _
- Is it turned on? Yes _ No _
- Have you tried to fix it yourself? Yes _ No _
- Have you made it worse? Yes __
- Have you had a friend who knows all about computers. Try to fix it for you? Yes _ No _
- Did they make it even worse? Yes __
- Have you read the manual? Yes _ No _
- Are you sure you've read the manual? Maybe _ No _
- Are you absolutely you've read the manual? No __
- If you read the manual, do you think you understood it? Yes _ No _
- If Yes, then explain why you can't fix the problem yourself.
- What were you doing with your computer at the time the problem occurred?
- If you answered nothing, then explain why you were logged in?
- Are you sure you aren't imagining the problem? Yes _ No _
- Does the clock on your home VCR blink 12:00? Yes _ What's a VCR? _
- Do you have a copy of PCs for Dummies? Yes _ No _
- Do you have any independent witnesses to the problem? Yes _ No _
- Do you have any electronics products that DO work? Yes _ No _
- Is there anyone else you could blame this problem on? Yes _ No _
- Have you given the machine a good whack on the top? Yes _ No _
- Is the machine on fire? Yes _ Not Yet _
- Can you do something else instead of bothering me? Yes __