Computer Problem Report Form
In order to streamline the handling of problems within the system. Please fill out the following questionnaire before sending it in for Help. With your co-operation we should be able to provide faster and more efficient fault resolution.
COMPUTER PROBLEM REPORT FORM
- Describe your problem:
- Now, describe the problem accurately:
- Speculate wildly about the cause of the problem:
- Problem Severity:
(A) Minor [ ]
(B) Minor [ ]
(C) Minor [ ]
(D) Trivial [ ] - Nature of the problem:
(A) Locked Up [ ]
(B) Frozen [ ]
(C) Hung [ ]
(D) Shot [ ] - Is your computer plugged in? Yes [ ] No [ ]
- Is it turned on? Yes [ ] No [ ]
- Have you tried to fix it yourself? Yes [ ] No [ ]
- Have you made it worse? Yes [ ]
- Have you read the manual? Yes [ ] No [ ]
- Are you sure you've read the manual? Yes [ ] No [ ]
- Are you absolutely certain you've read the manual? No [ ]
- Do you think you understood it? Yes [ ] No [ ]
- If 'Yes' then why can't you fix the problem yourself?
- How tall are you? Are you above this line?
- What were you doing with your computer at the time the problem occurred?
- If 'nothing' explain why you were logged in.
- Are you sure you aren't imagining the problem? Yes [ ] No [ ]
- How does this problem make you feel?
- Tell me about your childhood.
- Do you have any independent witnesses of the problem? Yes [ ] No [ ]
- Can't you do something else, instead of bothering me? Yes [ ]